Page 52 • The HERALD • 13th March 2025 v THE HERALD - SUPPORTING LOCAL BUSINESSES v WE CARE, YOU CARE Thank You From Age Concern New Forest Age Concern New Forest would like to thank Terry Scott and her lovely singing group for entertaining both the Sunday Lunch Club Christmas Parties. e clients and volunteers joined in with the Christmas songs and then enjoyed a freshly prepared and cooked Christmas Lunch. A er lunch one of the volunteers dressed up as a Gingerbread Man and handed out gi s to all the clients. A good time was had by all. ey would also like to thank the Waterside Christmas Fire Engine for the wonderful donation of £600 from the 2024 festive collections. is donation will be used to Gingerbread Man support the Sunday Lunch Club held twice a month at the Horrill Centre. A minibus is hired once a month to pick up local waterside clients who are not able to drive or get out very o en. ey also buy food to provide a delicious freshly made 3 course meal and ra e prizes for both of the lunch clubs. The Charity are very thankful and grateful for this support and to the local community for donating to the Waterside Christmas Fire Engine. Age Concern Hampshire Launches New CRM System to Revolutionise Day Care for Older People Age Concern Hampshire, is excited to announce the launch of its pioneering new Customer Relationship Management (CRM) system. Developed in partnership with Dom Portal and powered by Zoho CRM, this bespoke, state-of-the-art technology, will transform the delivery of day care services, strengthen connections with families, and ensure the highest quality of care for older people. By centralising information in one easyto-access platform, the system will reduce administrative time, allowing teams to focus fully on enhancing the day services provided in each of its four Care and Wellbeing Centres across the county, enabling them to spend time on care. Real-time updates will ensure that sta are easily informed of any changes or updates to that day’s schedule, leading to quicker and more e cient responses. is innovative approach will not only improve the overall experience for those receiving care but will also enable Age Concern Hampshire to extend its reach and support to even more individuals in the community. e new CRM system is built to improve communication both within Age Concern Hampshire and with the families of those in its care. It will provide families with easy access to information about their loved ones’ daily activities, participation and meals, helping them stay informed and engaged in the care process, while promoting peace of mind. “We are delighted to launch this new CRM system, which we believe will revolutionise the way we deliver care to older people in Hampshire,” said Hannah Park, Head of Operations at Age Concern Hampshire. “This technology will allow us to build stronger relationships with families, improve communication, and ensure that each individual receives the best possible care. We are committed to providing the highest standards of support, and this system is a key part of achieving that goal.” is investment represents a signi cant milestone in Age Concern Hampshire’s commitment to delivering the highest quality care to older people. e cutting-edge solution is speci cally designed to address the rising demand for personalised, e cient, and personcentred care as the population continues to age. For more information, visit: www. ageconcernhampshire.org.uk
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