v THE HERALD - INDEPENDENT AND PROUD OF IT v 19th February 2026 • The HERALD • Page 61 ASK A PROFESSIONAL Sanders Design SERVICES LTD BUILDING PLANS AND DETAILED DRAWING SERVICE Complete professional service for extensions, conversions, new houses and commercial projects • Computer Aided Design Drawings • Free Initial Visit and Quotation 95 Cedar Road, Hythe, Southampton SO45 3PX Tel: 023 8020 7195 Email: info@sandersdesignservices.co.uk Web: www.sandersdesignservices.co.uk Hays Travel In Top Three Highest Rated Organisations Of UK Customer Satisfaction Index In its inaugural inclusion, Hays Travel has ranked third in the UK Customer Satisfaction Index (UKCSI) list of 272 highest rated online, retail and hospitality organisations. e UKCSI is the national barometer of customer satisfaction, published twice a year by e Institute of Customer Service. First issued in 2008, the UKCSI is an independent benchmark of customer satisfaction on a consistent set of measures on 272 organisations and organisation types in 13 sectors. It provides businesses and customers a means to track and compare customer satisfaction performance across the UK economy. Dame Irene Hays attended the launch of these latest UKCSI results and joined a panel chaired by Jo Causon, CEO of e Institute of Customer Service, alongside Chris Pitt CEO of rst direct. Dame Irene Hays, Owner and Chair of Hays Travel, said: “I’m very proud of all our people for their work to achieve this, making sure our customers are cared for is at the heart of our business success. We are delighted to achieve third place in our first appearance on the UK Customer Satisfaction Index. Hays Travel has a long-held reputation for providing exceptional service and we know how important the care, professionalism and expertise of our people is to our customers.” Jo Causon is CEO of e Institute of Customer Service, the UK’s independent professional customer service body, helping organisations across all sectors improve their performance by enhancing their customer experience. Commenting on the results, Jo Causon said: “Being ranked third in the January 2026 UK Customer Satisfaction Index is a strong endorsement of Hays Travel’s continued commitment to putting customers at the heart of the business. In a highly competitive sector, this result reflects the organisation’s focus on trusted advice, personal service and consistently delivering experiences that build confidence and loyalty among customers.” Dame Irene Hays
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